Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we missed an operator worth covering? This page explains how to reach us and what kind of contact makes sense for riograndedelnorte.org.
What we can help with
US Online Casinos is a research and comparison site, not a casino operator, so there are limits to what we can actually do for you. We're the right people to contact if your message is about:
- A correction to a review, rating or offer detail on the site
- Feedback on how we ranked or compared a particular casino
- A new online casino you think deserves a look for a future update
- General questions about how we research and rate operators
- Something out of date — bonus terms, offer amounts or availability changes often, and we rely on readers flagging it too
What we cannot help with
Because we don't operate any casino, take deposits or hold player accounts, we're unable to assist with account logins, deposits, withdrawals, bonus disputes or verification issues on a specific casino site. Those all have to go through the operator directly. If you're having trouble with an account at, for example, Raging Bull or BetUS, that casino's own support team — usually reachable via live chat or email from within your account — is who can actually look into it and take action.
Similarly, if you're worried about your own gambling habits, this page isn't the place to work through that. Our Responsible Gambling page lists tools, limits and support organisations that are set up specifically to help.
Before you reach out, a few things worth checking
A lot of contact messages we get are answered somewhere else on the site already. It might save you time to check first:
- If your question is about how we choose and rate the casinos listed here, our About Us page explains the process, including why commission never affects a ranking
- If it's about site usage, disclaimers or how the content here is meant to be used, that's covered in our Terms and Conditions
- If you're specifically after coverage of sites available outside standard state-licensed platforms, we've got a separate page on Non Gamstop Casinos UK 2026, though that's a different market to the US-focused casinos reviewed on the rest of this site
How casino sites themselves handle support
Every legitimate online casino should offer its own customer support, separate from anything on a comparison site like ours. Most operators in the offers listed on this site provide a mix of live chat, email support and an FAQ or help centre within the account dashboard. Response times vary — live chat is usually the fastest way to get a real-time answer, while email queries can take longer, particularly around identity verification (KYC) requests tied to a withdrawal. If a casino is slow to respond, unclear about its licensing, or won't confirm who regulates it, treat that as a warning sign rather than a minor inconvenience. Regardless of which casino you play at, licensing matters. In the US, online casino gambling is only legal in a handful of states, and operators offering real-money games to residents there must hold a state gaming licence. That licence is what gives you recourse if something goes wrong — an unlicensed or offshore-only site offering casino games to US residents outside those regulated states doesn't carry the same protections, and getting a response to a support query from one is far less reliable.
A note on eligibility and where we can respond
This site is written with US readers in mind, and online casino gambling for real money is legal only in states that have specifically regulated it, with a minimum age typically set at 21. If you're outside one of those states, or under the legal age, none of the offers listed here are ones you're able to sign up to, and messages asking us to help with access outside a licensed state aren't something we can act on.
What happens after you get in touch
We read every message, but as an independent review site rather than a casino operator, we don't run a 24/7 support desk — replies take a reasonable amount of time rather than being instant. If you're flagging outdated information (a bonus amount that's changed, a casino no longer accepting new US players, or a licence detail that's shifted), tell us specifically what you found and where, so we can verify it against the operator's current terms before updating anything. We won't take a single unverified claim and change a rating on the strength of it alone, in the same way we won't let an operator pay to move up a ranking.
If your question is really about choosing between the casinos we cover — comparing bonus terms, checking which accept crypto or ACH transfers, or understanding how RTP and wagering requirements actually work — you'll get a faster, more useful answer by browsing the relevant review or guide on the site than by waiting on a reply here. That's what most of riograndedelnorte.org is built for.